Get help from the team that understands your practice.
Whether your team needs quick troubleshooting, remote assistance, or guidance inside the PEAKS platform, support is designed to keep your practice moving with less friction.
SUPPORT HOURS
Here when you need us.
Reach PEAKS support during regular support hours or start a remote session when directed by the support team.
- Monday - Thursday
- 7:30 AM - 5:30 PM CT
- Friday
- 7:30 AM - 4:00 PM CT
Call Support
Speak with the PEAKS support team for help with urgent questions, workflow issues, or platform guidance.
Request Chat Support
Click the chat icon in the lower right corner of your screen initiate a support session.
Start Remote Session
When directed by support, launch a secure remote session so our team can help troubleshoot directly.
Before You Contact Support
A few quick details can help us identify the issue faster and get you back to serving patients.
Know Where the Issue is Occurring
Tell us which screen, workflow, user, workstation, or patient context was involved when the issue occurred.
Capture the Exact Message
If you see an error message, take a screenshot or write it down exactly as shown.
Be Ready for Remote Support
If needed, support may ask you to open Splashtop SOS so we can review the issue with you securely.
Need a Deeper Walk Through?
If your team needs help understanding a workflow or getting more from PEAKS, schedule a demonstration or training conversation.